Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SEREIGN FALLOU JOOF

EXECUTIVE ASSISTANT
BANJUL

Summary

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
5
5
Languages

Work History

Executive Assistant

FBN BANK GAMBIA
KAIRABA AVENUE
05.2022 - Current
  • Monitored and Analyzed business performance and provide recommendations.
  • Updated daily Deposit and LAD reports for business evaluation.
  • Updated Quarterly Senior Management Reports.
  • Updated Monthly Business Performance Reports.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Organized and coordinated conferences and monthly meetings.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Handled confidential and sensitive information with discretion and tact.
  • Developed and maintained automated alert systems for important deadlines.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Updated spreadsheets and databases to track, analyze, and report on business performance.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Used advanced software to prepare documents, reports, and presentations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Organized materials for meetings and took detailed notes for later dissemination.
  • Worked on ad hoc projects.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed office systems to efficiently deal with documentation.
  • Handled incoming and outgoing mails & emails.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Filed paperwork and organized computer-based information.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Managed mail and both incoming and outgoing correspondence, mail & emails.
  • Updated and maintained confidential databases and records.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Wrote reports, executive summaries and newsletters.

Intern

THE MISNISTRY OF TRADE, INDUSTRY, REGIONAL INEGRATION & EMPLOYMENT
BANJUL
06.2021 - 12.2021
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Facilitated successful completion of projects from concept to launch.
  • Provided project progress updates and proposed solutions to issues.
  • Developed and maintained relationships with key internal stakeholders.
  • Collaborated with senior management on new initiatives to build confidence.
  • Conducted extensive research for startup company projects.
  • Prepared project presentations and reports to assist senior staff.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Explored new technologies and approaches to streamline processes.
  • Assisted in developing integrated marketing strategies for small businesses.
  • Supported with creating project marketing materials to promote services.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Service Dispatcher

XPRESS CARGO, INC.
JALANDHAR
06.2019 - 03.2020
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized customer feedback to improve customer service.
  • Assisted in resolving customer complaints and grievances.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Intern

GAMBIA CHAMBER OF COMMERCE AND INDUSTRY
BIJILO
06.2016 - 09.2016
  • Interacted with customers by phone, email, or in-person to provide information.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Education

Bachelor of Science - ECONOMICS

LOVELY PROFESSIONAL UNIVERSITY
PUNJAB, INDIA
08.2018 - 05.2021

Skills

Filing and data archiving

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Certification

DIGITAL MARKETING

Timeline

Executive Assistant

FBN BANK GAMBIA
05.2022 - Current

Intern

THE MISNISTRY OF TRADE, INDUSTRY, REGIONAL INEGRATION & EMPLOYMENT
06.2021 - 12.2021

Service Dispatcher

XPRESS CARGO, INC.
06.2019 - 03.2020

Bachelor of Science - ECONOMICS

LOVELY PROFESSIONAL UNIVERSITY
08.2018 - 05.2021

Intern

GAMBIA CHAMBER OF COMMERCE AND INDUSTRY
06.2016 - 09.2016

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SEREIGN FALLOU JOOFEXECUTIVE ASSISTANT