Reginald Latilay Cole
Banjul
Summary
I'm looking for an IT job that will allow me to grow obtain professional experience and improve my skills.
I am a dedicated young man who is determined to succeed in whatever I undertake, and I enjoy taking on new challenges. I am also a fantastic team player. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software, and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
11
11
years of professional experience
Work History
IT Manager
MARINA INTERNATIONAL SCHOOL
10.2018 - Current
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Guided organizational technology strategy and roadmaps.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Repaired and installed computer-related hardware based on deployment procedures.
- Customized and repaired technology based on staff requests.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Coordinated technical training and personal development classes for staff members.
- Managed life cycle replacement of hardware and software.
Intern
Medical Research Council Unit The Gambia
03.2016 - 10.2016
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
IT Support Specialist
MSBM TECHNICALS
01.2014 - 02.2016
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Updated software to safeguard against security flaws.
- Answered questions and provided information to customers about new software or hardware.
Education
University Of the People (bachelor’s degree in computer science)
University Of the People (bachelor’s degree in computer science)
Lasting Solutions Institute of Management and Technology
01.2017
Lasting Solutions Institute of Management and Technology
01.2017
Skills
- Information confidentiality
- Team Collaboration
- Risk mitigation planning
- IT resource use
- Operating system management
- Network Administration
- Application support
- Information Security
Refereesandaddresses
- MR. SHERIFF SAHORE, LASTING SOLUTION INSTITUTE OF MANAGEMENT AND TECHNOLOGY, shsahore@yahoo.com, +220 9944688 / +220 3638292
- MS. DANIELLE THOMPSON, COLLEAGUE MARINA INTERNATIONAL SCHOOL, +44 7436 797894
- MR. BADOU GAYE, HEAD OF I.T MRC UNIT IN THE GAMBIA, +220 7406270
- MR. KEKUTA KANDEH, I.T SUPERVISOR MRC UNIT THE GAMBIA, +220 7490693
- UNIVERSITY OF THE PEOPLE, student.services@uopeople.edu / Hardhik@uopeople.edu
- MR. RODNEY DROVER, DIRECTOR OF SCHOOL MARINA INTERNATIONAL SCHOOL, +2202303103, director@mis.edu.gm
Personal Information
- Place of Birth: Freetown
- Date of Birth: 11/22/92
- Gender: MALE
- Nationality: Sierra Leonean
- Marital Status: Single
Hobbies and Interests
Reading, Chorister, Playing with Computer, Football
Timeline
IT Manager
MARINA INTERNATIONAL SCHOOL
10.2018 - Current
Intern
Medical Research Council Unit The Gambia
03.2016 - 10.2016
IT Support Specialist
MSBM TECHNICALS
01.2014 - 02.2016
University Of the People (bachelor’s degree in computer science)
University Of the People (bachelor’s degree in computer science)
Lasting Solutions Institute of Management and Technology
Lasting Solutions Institute of Management and Technology
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