Summary
Work History
Education
Skills
Timeline
Generic
Mariama Jabbie

Mariama Jabbie

New Yundum

Summary

Proven leader and skilled customer service expert, I significantly enhanced customer satisfaction and streamlined operations at the National Water and Electricity Company. With expertise in cash management and exceptional interpersonal communication, I fostered team collaboration and led initiatives that improved service delivery, achieving a notable decrease in queue times.

Work History

Cashier

National Water and Electricity Company
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Supervisor

National Water and Electricity Commission
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Devised and implemented processes and procedures to streamline operations.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Customer Service Officer

National Water and Electricity Company
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Education

Associate Degree - Banking And Finance

Management Development Institute
Gambia

Bachelor Of Science - International Trade And Business

Eastern Mediterranean University
Northern Cyprus (Turkey)
07.2022

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Cash Management
  • Conflict Resolution
  • Issue Resolution
  • Complex Problem-Solving
  • Cash Drawer Balancing
  • Payment Collection
  • Guest inquiries
  • Decision Making Aptitude
  • Sales expertise
  • Daily Reporting
  • Reports and documents
  • Problem-Solving
  • Honest and Dependable
  • Professionalism
  • Team Collaboration
  • Interpersonal Communication
  • Team Leadership

Timeline

Cashier

National Water and Electricity Company

Supervisor

National Water and Electricity Commission

Customer Service Officer

National Water and Electricity Company

Associate Degree - Banking And Finance

Management Development Institute

Bachelor Of Science - International Trade And Business

Eastern Mediterranean University
Mariama Jabbie