Proven leader and skilled customer service expert, I significantly enhanced customer satisfaction and streamlined operations at the National Water and Electricity Company. With expertise in cash management and exceptional interpersonal communication, I fostered team collaboration and led initiatives that improved service delivery, achieving a notable decrease in queue times.
Work History
Cashier
National Water and Electricity Company
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked with floor team and managers to meet wide range of customer needs.
Operated cash register to record transactions accurately and efficiently.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Contributed to significant decrease in queue times by streamlining checkout process.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Supervisor
National Water and Electricity Commission
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Devised and implemented processes and procedures to streamline operations.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Customer Service Officer
National Water and Electricity Company
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked with floor team and managers to meet wide range of customer needs.
Operated cash register to record transactions accurately and efficiently.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Contributed to significant decrease in queue times by streamlining checkout process.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
Associate Degree - Banking And Finance
Management Development Institute
Gambia
Bachelor Of Science - International Trade And Business
Eastern Mediterranean University
Northern Cyprus (Turkey)
07.2022
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Customer service excellence
Reliability and punctuality
Cash handling and management
Customer Relations
Written and verbal communication
Organizational abilities
Professionalism and Courtesy
Cash Management
Conflict Resolution
Issue Resolution
Complex Problem-Solving
Cash Drawer Balancing
Payment Collection
Guest inquiries
Decision Making Aptitude
Sales expertise
Daily Reporting
Reports and documents
Problem-Solving
Honest and Dependable
Professionalism
Team Collaboration
Interpersonal Communication
Team Leadership
Timeline
Cashier
National Water and Electricity Company
Supervisor
National Water and Electricity Commission
Customer Service Officer
National Water and Electricity Company
Associate Degree - Banking And Finance
Management Development Institute
Bachelor Of Science - International Trade And Business
Procurement Manager Support Services at National Water and Electricity Company (NAWEC)Procurement Manager Support Services at National Water and Electricity Company (NAWEC)