Summary
Overview
Work History
Education
Skills
Languages
Timeline
Mama Dally Kanuteh

Mama Dally Kanuteh

Banjul

Summary

Friendly, trustworthy and dedicated Head Cashier with five years experienced in leading large teams with exceptional skill as trainer, team builder and project manager. talented in accurately handling money, monitoring performance and resolving customer concerns in fast - paced environments.

Overview

12
12
years of professional experience

Work History

Head Service Cashier

SOS Clinic Gambia
04.2019 - Current
  • Worked extra shifts during emergency and busy period to maintain good service level
  • Processed both cash, insurance and card purchases and returns from patients.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted sicked patients with the billed on medical prescription, laboratory request, x-ray, ultra sound request and dental services.
  • Maintained and checked stock regularly on the system to meet expected customer demand

Outlet Manager

Chapman Trading Company
02.2015 - 01.2019
  • Be responsible for the outlet inventory and ensured the operation procedures are fully implemented.
  • Be responsible for revenue management and banking procedures and negotiated price and service with customer and vendors to increase profit.
  • Monthly conducted of spot checked exercise to confirm physical and theoretical inventory for any discrepancy
  • Request and replenishment of inventory on time to ensured outlet shelves are fully stocked and never empty.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • interacted well with customers and treated them with respect to build and nurture relationships.
  • Identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.

Customer Service Officer

Ecobank Gambia
01.2012 - 06.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction by responding to their requests for products, services, and company information.
  • Clarified Customer issues and determined root cause of the problems to resolve product or service complaints.
  • Updated account information to maintain customer records and processed customer service orders promptly to increase customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Participated in team meetings and training sessions to stay informed about product updates and changes

Education

MBA - Association of Chartered Certified Accountant ACCA

CRACE INSTITUTION OF ACCOUNTING, Banjul, The Gambia
01.2025

BBA - HND & HND in Banking And Finance

International College of Business & Human Resource, Banjul, The Gambia
03.2011

High School Diploma -

SOS Herman Gmeiner Technical Senior Sec. School, Banjul, The Gambia
09.2008

Skills

  • Customer Satisfaction
  • Multi - Tasking Skill
  • Sales Expertise
  • POS Transactions

Languages

English
Bilingual or Proficient (C2)
French
Intermediate (B1)

Timeline

Head Service Cashier - SOS Clinic Gambia
04.2019 - Current
Outlet Manager - Chapman Trading Company
02.2015 - 01.2019
Customer Service Officer - Ecobank Gambia
01.2012 - 06.2013
CRACE INSTITUTION OF ACCOUNTING - MBA, Association of Chartered Certified Accountant ACCA
International College of Business & Human Resource - BBA, HND & HND in Banking And Finance
SOS Herman Gmeiner Technical Senior Sec. School - High School Diploma,

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Mama Dally Kanuteh