Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isatou Marong

Old Jeshwang

Summary

Dynamic professional with a strong background in customer service, honed at Kharagne Lowe Foreign Exchange. Proven ability to enhance customer satisfaction through exceptional listening skills and effective issue resolution. Experienced in managing transactions and training staff, demonstrating integrity and a solid work ethic in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Cashier

Kharagne Lowe Foreign Exchange
Kololi, The Gambia
05.2024 - Current
  • Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
  • Assisted in training new cashiers on register operations and customer service protocols.
  • Managed cash drawer, balancing daily receipts and maintaining accountability for all transactions.
  • Handled customer inquiries and resolved issues promptly to enhance satisfaction levels.

Store Manager

Natscollection
Banjul, The Gambia
01.2023 - 02.2025
  • Assisted in daily store operations and inventory management.
  • Learned customer service techniques to enhance shopping experience.
  • Supported team members during peak hours to maintain efficiency.
  • Gained familiarity with point-of-sale systems for transaction processing.

Education

High School Diploma -

Muslim High School
Banjul, Gambia
07-2019

Skills

  • Exceptional Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Good listening skills

Languages

English
Native or Bilingual

Timeline

Cashier

Kharagne Lowe Foreign Exchange
05.2024 - Current

Store Manager

Natscollection
01.2023 - 02.2025

High School Diploma -

Muslim High School
Isatou Marong