Summary
Overview
Work History
Education
Skills
debate
Timeline
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FATOUMATTA DIBBASEY

SALES AND TICKET AGENT
Kanifing

Summary

Detailed and organized Ticket Agent with [Number] years of experience in [Type] sales. Demonstrated proficiency in [Software] system, administrative office functions and strong team contribution. Effective communicator recognized by superiors and customers for consistently exceeding service expectations.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Ticket Agent

TIVAOUANE TRAVELS AND TOURS
03.2014 - 03.2017
  • Conducted efficient boarding processes while adhering to strict security measures and protocols.
  • Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
  • Monitored ticket sales and provided detailed reports to management.
  • Developed rapport with frequent flyers through personalized service that encouraged loyalty to the airline.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Researched and resolved customer ticketing issues to promote satisfaction.

SALE AND TICKETTING AGENT

Cinderella Travels Tours
06.2015 - 06.2016
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.

Sales Officer

AmRa
03.2005 - 06.2013
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Implemented cross-selling techniques within the team that significantly increased average transaction value.
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Education

No Degree - Galileo Basic

Travelport / Galileo
Ghana And Online
05.2001 -

No Degree - Amadeus Master Price Expert EN

Amadeus
Dakar, Senegal
05.2001 -

No Degree - Amadeus Customer Profile Basic EN

Amadeus
Dakar, Senegal
05.2001 -

No Degree - Amadeus Ticket Exchange EN

Amadeus
Dakar, Senegal
05.2001 -

No Degree - TICKETTING

AMADEUS
KANIFING
05.2001 -

No Degree - MICROSOFT EXCEL, WORDS, AND MANAGING FILES

Gambia Computing And Business Training Institute
Kotu/Kolloli Highway
05.2001 -

Skills

[Type] industry knowledge

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debate

GENDA EQUITY

Timeline

SALE AND TICKETTING AGENT

Cinderella Travels Tours
06.2015 - 06.2016

Ticket Agent

TIVAOUANE TRAVELS AND TOURS
03.2014 - 03.2017

Sales Officer

AmRa
03.2005 - 06.2013

No Degree - Galileo Basic

Travelport / Galileo
05.2001 -

No Degree - Amadeus Master Price Expert EN

Amadeus
05.2001 -

No Degree - Amadeus Customer Profile Basic EN

Amadeus
05.2001 -

No Degree - Amadeus Ticket Exchange EN

Amadeus
05.2001 -

No Degree - TICKETTING

AMADEUS
05.2001 -

No Degree - MICROSOFT EXCEL, WORDS, AND MANAGING FILES

Gambia Computing And Business Training Institute
05.2001 -

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