Human Resources professional equipped with solid expertise in employee relations, talent acquisition, and compliance. Effective at fostering team collaboration and driving organizational success. Adaptable, reliable, and skilled in conflict resolution, training, and performance management. Known for strong interpersonal skills and results-driven approach.
Overview
32
32
years of professional experience
Work History
Human Resources Officer, and Head of HR unit
United Nations World Food Programme
10.2018 - Current
Responsible for overall office recruitments; International and local recruitments in line with WFP procedures; identify and develop talent within WFP.
Manage all staff contracts.
Manage performance management cycle
Manage all leaves / absences
Provide guidance on interpretation of WFP personnel rules, regulations, procedures and policies.
Monitor staff relations or personnel problem areas and informs management ( the Country Director) of situations;
Promote the people policy; develop concept note to align aspirations of the policy to the local context
Promote a healthy work culture where respect and appropriate contract modalities are practiced.
Focal point for PSEA; Provide support and guidance to staff on the prevention of sexual exploitation, abuse of authority and harassment, free of all forms of abuse.
Provide support for capacity building by identifying training needs, preparation of training proposals, arrangements for implementation and evaluation of impact on staff / office performance.
Support and deliver onboarding and orientation for new employees.
Implement organizational design and activities that enable senior management to define and organize structures and jobs and allocate people to the right positions in order to improve efficiency.
Support the Country Director, to monitor the results of the Global Staff Survey and follow up on recommendations and implementation plan.
Chairperson of the HR subcommittee of the United Nations agencies in The Gambia – January 2024-December 2024 and reporting to the Operations Management Team (OMT)of The Gambia
Human Resources Officer on TDY
United Nations World Food Programme
09.2023 - 11.2023
United Nations World Food Programme, Niger Country Office-September 2023 to November 2023(TDY) 2 months-
Remotely Supported recruitment of the country office staff of 400, in interviews.
Human Resource Officer on TDY
United Nations World Food Programme
12.2022 - 02.2023
United Nations World Food Programme, Democratic Republic of Congo Country Office, December 2022 to February 2023 (TDY) 3 months-
In person Support to HR operations of 700 staff including international consultants on the large scale recruitments;
end to end recruitment process.
Led a team of 14 HR officers in 18 offices
Officer In Charge in the absence of the International HR Officer,
Advisor to senior management updates on HR matters.
Human Resources Officer on TDY
United Nations World Food Programme
04.2022 - 06.2022
United Nations World Food Programme, South Sudan Country Office-April to June 2022 (TDY)-
In person support to talent acquisition unit; managed end to end recruitments.
Human Resources Officer on TDY
United Nations World Food Programme
09.2021 - 11.2021
United Nations World Food Programme, Chad Country Office-September to November 2021 (TDY) L3– 2 months-
In person support for conversion of service contracts to fixed term appointments of 119 holders. I obtained decision waivers for SC Holders at L2 to L6;
Managed the conversion process to conclude the drafting and signature of the LAPC minutes; Notification letters/communication to ineligible SC Holders;
Concluded analysis for Grade/Step for FT Appointments;
Coordinated communication and follow-up on SC staff taking accrued but unutilized leave balances.
Additional part of TDY mission - Provided recommendation on existing HR practices in the Tchad office with the view to improving the existing processes.
Collaborated with HR staff and clients and recommended several enhancements which were under consideration for implementation.
Senior Administrative and Human Resources Associate
UNICEF
12.2014 - 10.2018
On Mission Support to Cameroon Country office – 26th September to 26th October 2016- Support the office in the recruitment process of new staff, following the launching of the new recruitment platform – Talent Management System (TMS).
HR Management
Responsible for the recruitment of national professional officers, general service, temporary staff and managed entire recruitment process.
Reviewed all job descriptions
Provided briefing and orientation to newly appointed staff on personnel and administrative procedures and requirements and processing of these entitlements and documentation with the relevant ministries, and other appropriate institutions.
Managed staff contractual status including renewals of contracts, promotions, within-grade increments, performance evaluations.
Provided guidance on the interpretation of UN/UNICEF personnel rules, regulations, procedures and policies.
Managed all leave leave types and entitlements.
Administration management:
Managed office premises to provide a good and secure working environment..
Managed cleaning services and procurement of office equipment.
Managed logistics for office seminars, travels and accomodation.
Provided safekeeping, annual physical inventory, prepared reports, including cost analysis and recommended the replacement/disposal of equipment and supplies.
Physical inventory of office assets and took corrective action.
Ensure 100% allocated budget to support UN common services and premises was utilised.
Ensured the office is fully compliant with MOSS requirements
Ensured all IP residences remained fully MORSS compliant
Ensured travel and contract management policies were followed.
Review all travel authorizations and trip costs prior to approval.
Ensured best value for purchase of travel air tickets.
Senior Manager and Head of Branch (Banjul)
Access Bank (Gambia) Limited
08.2006 - 10.2013
Managed overall supervision of Banjul Branch
Developed marketing Strategy for public service banking in line with the Bank’s vision.
Board Reporting on audit and credit matters
Partnered with Government and Parastatals for resource mobilization/deposits.
Partnered with Local Government Institutions, NGOs and INGOs for resource mobilization/ deposits
Provide in house training for Marketers
Prepared and presented Monthly Profitability Report (MPR): Balance Sheet and Income Statement Analysis for the public sector, Banjul Branch
Credit structuring, Credit Appraisal, disbursement, monitoring and evaluation.
Human Resource Management: Talent identification and management, recruitment of public sector team, train, mentor and develop direct reports;
Managed the performance Management cycle of the team
Head, Human Resources and Head, Public Sector Banking
Access Bank (Gambia) Limited
11.2010 - 06.2012
Developed and implemented the Human Resource Strategy for the Bank.
Managed Recruitment , talent identifiction and training.
Managed Performance evaluation.
Managed succession planning and implementation
Organization management.
Managed Conflict Resolution & Counseling
Enterprise Resource Planning (ERP).
Head, Public-Sector Banking
Partnership with Government and INGOs/NGOs.
Board reporting on credit and audit matters issues and matters.
Provided in house training for Marketers.
Prepared and presente the Monthly Profitability Report (MPR): Balance Sheet and Income Statement Analysis.
Credit Structuring, Credit Appraisal, (defense) disbursement, monitoring and evaluation.
Head, Public-Sector Banking
Access Bank (Gambia) Limited
01.2007 - 10.2010
Developed marketing strategy for the public sector group in line with the Bank’s vision.
Provided marketing solutions to the Government and INGO/NGO partners
Prepared and presented public sector banking report to the Board of Directors at quarterly board meetings.
Achieve the bank’s target ratios.
Provided in house training for Marketers.
Achieved PBT and annual performance targets.
Prepared Public Sector Group Annual Budget
Structured credit facilities, credit appraisals, disbursement of credit, monitored and evaluated disbursed credit facilities.
Managed team's human resources; Talent Identification and Management; team mentoring.
Head, Human Resources and Administration Reporting directly to the Managing Director.
Access Bank (Gambia) Limited
08.2006 - 12.2006
Managed all recruitments, and provided training for all staff prior to commencement of banking operations.
Developed Human Resource Strategy for the next five years 2006-2011
Performance Management, Succession Planning, Talent Identification and Management
Enterprise Resource planning (ERP)
Managed administration of the bank, including all bank’s assets.
Manage all bank’s purchases.
Prepared and presented HR report to the Board of Directors at quarterly board meetings.
Head, Human Resources and Administration
Guaranty Trust Bank (G) Ltd
10.2001 - 08.2003
Managed recruitment and selection of all bank staff.
Job design and classification.
Staff training and development.
Prepared HR monthly reports.
Implemented training course for new recruits
Monitored staff performance in collaboration with group heads.
Managed physical assets of the Bank, including all bank purchases.
Human Resources Manager
Banjul Breweries Ltd.
08.1999 - 09.2001
Managed employee recruitment and retention.
Job design and classification.
Provided staff training and development.
Prepared HR quarterly reports.
Managed conflict resolution: Management / Works Committee
Senior Assistant Secretary, Youth & Sports
Government of The Gambia
03.1999 - 08.1999
Developed and prepared annual work plan for the Sports desk
Coordinator and Desk Officer for biannual youth conference & festival.
Coordinated Senior Management meetings and prepared annual work plan.
Participated in the implementation and decentralization of youth and sports activities.
Drafted speeches for the permanent secretary and managed general correspondence.
Assistant Secretary
Office of The President
10.1995 - 02.1999
Coordinated all Council administrative matters during the transitional period.
Deputized as Secretary to Cabinet in the absence of the Secretary.
Coordinated council meetings in consultation with the of Secretary General and Head of The Civil Service.
Supported the Principal administrative Secretary on administrative issues.
Managed personnel matters relating to retirements, resignations, dismissals in accordance with Public Service Commission regulations.
Responsible for administration matters in the absence of the Secretary to the commission.
Supervised ancillary staff, coordinated office procurement and supplies.
Education
Master of Science - Development Management
Glasgow Caledonian University
Glasgow, United Kingdom
Bachelor of Arts - General Arts
University of Sierra Leone
Freetown, Sierra Leone
Skills
Communication
People management
HR policies and procedures
Organizational development
Report writing
Onboarding
Strategic management
Interpersonal
Negotiating
Accomplishments
WFP Gambia – In line with WFP’s HR strategy, I recorded a high rate of long term contracts at 81% in 2024 to identify skill needs and bridge the talent gap between long and short term contract modalities.
Organization realignment and Implementation: In line with the recommendations of the office restructuring plan I implemented the onboarding process within 11 months (November 2019 to October 2020) Out of 31 planned positions, 23 were filled representing 74% of target including positions for the newly established field office in Basse.
In 2020, I led the unit to being the 1st country office to launch the online well-being site for onboarding, including local local content for the Gambia country office. This affords new colleagues either locally recruited or international joining the office relevant information about their new duty station and tips on settling down and moving around.
Developed the Human Resources recruitment strategy for the office, approved and endorsed by the Country Director in 2020.
UNICEF Gambia- Recruited 21 positions out of a total of 24 planned positions and contracted 6 consultancies, attained 86% of target of the recruitment needs for a period of 5 years (20172021) were met in a record 11 months in 2018.
Guaranty Trust Bank Gambia Limited and Access Bank Gambia Limited: Established the Human Resource and Administrative units of both Banks in 2001 and 2006 respectively.
Successfully recruited and trained over 32 employees (professionals and non-professionals) In readiness to commence operations of Access Bank Gambia in 2006.
Presented credit write up for a facility totaling USD5million which was approved in September 2007.
Presented credit write up and obtained approval for a facility totaling USD2.3 million in January 2009.
Consistently grew deposit liability portfolio of Public Sector Unit to 43% of the Bank’s total liabilities as of 2013.
Provided Customer Service training for GAMTEL staff (Gambia Telecommunications and Multimedia Institute) in May 2009.
Provided Customer Service training for West African Insurance Institute in August 2009.
Banjul Breweries Limited- Introduced and implemented English language trainings on Saturdays for the factory workers on the production line in the brewery section to enhance their capacity to interact with visitors on site.
Conflict resolution and management: Mediated between the Management Committee which included a broad representation of the brewery staff and the senior management and obtained a jointly signed terms of reference.
Languages
French
Upper intermediate (B2)
Timeline
Human Resources Officer on TDY
United Nations World Food Programme
09.2023 - 11.2023
Human Resource Officer on TDY
United Nations World Food Programme
12.2022 - 02.2023
Human Resources Officer on TDY
United Nations World Food Programme
04.2022 - 06.2022
Human Resources Officer on TDY
United Nations World Food Programme
09.2021 - 11.2021
Human Resources Officer, and Head of HR unit
United Nations World Food Programme
10.2018 - Current
Senior Administrative and Human Resources Associate
UNICEF
12.2014 - 10.2018
Head, Human Resources and Head, Public Sector Banking
Access Bank (Gambia) Limited
11.2010 - 06.2012
Head, Public-Sector Banking
Access Bank (Gambia) Limited
01.2007 - 10.2010
Senior Manager and Head of Branch (Banjul)
Access Bank (Gambia) Limited
08.2006 - 10.2013
Head, Human Resources and Administration Reporting directly to the Managing Director.
Programme and Policy officer / Cooperating Partners Management Focal point at United Nations World Food Programme (WFP)Programme and Policy officer / Cooperating Partners Management Focal point at United Nations World Food Programme (WFP)
Chargé du Suivi et Evaluation Assistant at United Nations World Food Programme (UN WFP)Chargé du Suivi et Evaluation Assistant at United Nations World Food Programme (UN WFP)