Service-oriented Volunteer committed to collaborating with others to achieve common objectives. Cultured and friendly individual versed in providing clerical support and filing documentation. Commended for assisting with volunteer recognition activities and events to drive outreach.
Overview
6
6
years of professional experience
Work History
Volunteer
Peace of Mind (POM)
01.2021 - 01.2022
Offered support and assistance to community members.
Collaborated with others by contributing time, effort and talent to advance needs or further missions.
Established and maintained relationships with fellow volunteers and organizational stakeholders.
Helped organize and implement programs and projects to aid community and individuals.
Resolved complaints or issues using strong customer service and engagement skills.
Adhered to strict confidentiality policies in regard to personal and financial data.
Educated local community residents about available health and wellness resources.
Consulted and collaborated with other professionals to provide continuity of patient-family care.
Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Presenter
Sisters Speak (Radio and TV talk show)
01.2019 - 01.2022
Developed and presented engaging educational content to diverse audiences.
Organized and prepared materials for presentations, including visuals and handouts.
Conducted research to support presentation topics.
Collaborated with colleagues to develop new ideas for presentations.
Monitored audience reactions during presentations and adjusted accordingly.
Delivered persuasive speeches tailored to specific audiences.
Researched current trends in the field relevant to the topic being presented.
Solicited input from other presenters regarding best practices for delivering effective presentations.
Evaluated the effectiveness of each presentation using established criteria.
Identified opportunities for improvement following each presentation.
Researched information to compile talking points and scripts.
Answered questions and engaged others one-on-one for dynamic interactions.
Drafted speaking points using language appropriate for audience age group, knowledge and background.
Researched subjects and prepared for live events, special programs and guest interviews.
Volunteer / Vice President
IOU Student Union
01.2018 - 01.2021
Developed and executed strategic plans to support the vision of the organization.
Formulated policies that improved operational efficiency and productivity.
Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
Provided oversight of all departments in order to ensure smooth operation of daily activities.
Organized special projects such as corporate events or marketing campaigns.
Created effective communication strategies between management team members and employees at all levels of the organization.
Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
Reviewed reports from functional areas to assess progress towards organizational goals.
Ensured compliance with federal, state and local laws related to employment practices.
Assisted with product launches by coordinating promotional activities with sales teams.
Identified problems and implemented solutions to better streamline operations.
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Led team in strategic executive-level planning.
Managed annual review processes to support business functions and compliance.
Answered questions from subordinate leadership on relevant regulations and policies.
Conducted independent analyses to resolve program deficiencies.
Marketing
Deggeh Company
01.2016 - 01.2017
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Representative and Head of Programmes at UNFPA Gambia Country OfficeAssistant Representative and Head of Programmes at UNFPA Gambia Country Office