AWA MBALLOW

1- Client Support

- Assisting clients in conducting assessments and interviews.

- Provide support during case mediation meetings

2- Documentation

- Maintaining confidential and accurate records of clients

- Preparing case notes and reports as required

- Documenting child support agreements

- Drafting court referrals for clients

3- Team collaboration

- Partaking in team meetings and case discussions

- Collaborate with relevant stakeholders to support client needs

4- Fieldwork

- Conducting home visits and community outreach programs

- Building rapport and trust with clients under supervision

• Used Software to perform credit appraisals, document verification and loan approvals.
• Recommended approval or disapproval of commercial, credit loans.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Managed a diverse portfolio of commercial loans, maintaining strong client relationships while mitigating risk exposure for the organization.
• Improved cross-functional collaboration, working closely with sales and operations teams to meet business objectives.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.

• Answer customer enquiries via phone, email, and in person
• Advertised available products, such as various types of account available
• Reactivating customers dormant account
• Developed relevant ideas for improving customer care service
• Advising customers about the importance of savings
• Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
• Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.

• Leveraged social media platforms to build brand awareness, engage with customers, and generate leads for the sales team.
• Expanded market reach by conducting thorough industry research and identifying potential new clients.
• Report preparation and attending monthly staff performance review.
• Encourage customers to increase deposit liability.