Assantou Sohna
Banjul,B
Summary
Dynamic customer service representative with proven expertise at Wave LTD, excelling in complaint resolution and effective communication. Recognized for enhancing customer satisfaction through attentive service and product knowledge. Skilled in call handling and team collaboration, consistently delivering solutions that foster positive customer experiences.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Customer service representative
Wave LTD
Kotu, KT
2023.04 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints using effective communication and problem-solving skills.
- Processed orders and managed customer accounts through internal systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Guest Relations Coordinator
Vice President Resident
Fajara
2020.02 - 2023.07
- Greeting Visitors: Welcoming guests and clients as they arrive, ensuring a positive first impression.
- Phone Management: Answering and directing phone calls, taking messages, and providing information as needed.
- Scheduling: Coordinating appointments and meetings for the Vice President and other executives.
- Event Coordination: Assisting in the planning and execution of events hosted by the Vice President.
Education
Diploma - Customer Service
Alison
Mount Carmel, Loughrea 2023.07 - 2025.06
Diploma - Cabin Crew And Airport Operation
ITTOG - The Instituto Of Travel And Tourism of The Gambia
Kololi, Kl 2022.05 - 2023.10
Certificate - Hospitality And Tourism Management
Timeless Hospitality Institute
Abuko 2019.01 - 2019.07
Archeacon George Senior High Schoo
Old Jeswang kanifingSkills
- Customer service
- Product knowledge
- Call handling
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Complaint resolution
Languages
English, Wolof, Mandinka
First Language
Certification
- First Aid Certification:Gambia Red Cross Society
Timeline
Diploma - Customer Service
Alison
2023.07 - 2025.06
Customer service representative
Wave LTD
2023.04 - Current
Diploma - Cabin Crew And Airport Operation
ITTOG - The Instituto Of Travel And Tourism of The Gambia
2022.05 - 2023.10
Guest Relations Coordinator
Vice President Resident
2020.02 - 2023.07
Certificate - Hospitality And Tourism Management
Timeless Hospitality Institute
2019.01 - 2019.07
Archeacon George Senior High Schoo