ALIEU BADJIE
Churchill’s Town
Summary
Dynamic telecom professional with a proven track record at Comium Gambia Ltd., adept in MySQL Database Management and configuring Cisco routers. Excelled in enhancing network performance and customer satisfaction, demonstrating exceptional problem-solving skills and a commitment to excellence.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Spectrum Officer
Public Utility Regulatory Authority (PURA)
Kairaba Avenue, KM
10.2024 - Current
- Developed and implemented policies and procedures to ensure compliance with government regulations
- Drafted reports outlining findings from investigations and recommending corrective action
- Support in the development of appropriate telecoms guidelines for the smooth operation of telecommunication infrastructure, such as colocation, SIM Boxing, mast/towers, and interconnection, among other things
- Assist in monitoring both radiocommunications and telecommunications-related works/issues of the Directorate
- Assist in managing and maintaining the national database of the judicious utilization of long numbers, short codes, MNCs, and signaling code resources in line with the International Telecommunication Union
- Support the motoring of the quality-of-service key performance indicators (KPIs) of mobile operators and ISPs
- Support in monitoring the fixed line and fixed wireless networks, so as to constantly help in advising Management to be able to make informed decisions as to their sustainability
- Support with the monitoring and inspection of telecommunication infrastructures, such as manholes, overhead wire lines, mast/towers, etc
- Participated in regular meetings with upper management regarding progress updates on current initiatives
- Represented the organization at external events and conferences
- Maintained positive working relationships with fellow staff and management
Spectrum Supervisor
Public Utility Regulatory Authority (PURA)
03.2024 - 09.2024
- Developed and implemented policies and procedures to ensure compliance with government regulations
- Drafted reports outlining findings from investigations and recommending corrective action
- Support in the development of appropriate telecoms guidelines for the smooth operation of telecommunication infrastructure, such as colocation, SIM Boxing, mast/towers, and interconnection, among other things
- Assist in monitoring both radiocommunications and telecommunications-related works/issues of the Directorate
- Assist in managing and maintaining the national database of the judicious utilization of long numbers, short codes, MNCs, and signaling code resources in line with the International Telecommunication Union
- Support the motoring of the quality-of-service key performance indicators (KPIs) of mobile operators and ISPs
- Support in monitoring the fixed line and fixed wireless networks, so as to constantly help in advising Management to be able to make informed decisions as to their sustainability
- Support with the monitoring and inspection of telecommunication infrastructures, such as manholes, overhead wire lines, mast/towers, etc
- Participated in regular meetings with upper management regarding progress updates on current initiatives
- Represented the organization at external events and conferences
- Maintained positive working relationships with fellow staff and management
International Gateway Traffic Monitoring Supervisor
Public Utility Regulatory Authority (PURA)
12.2019 - 03.2024
- Monitoring key regulatory parameters on national and international communications traffic.
- Evaluate the technical performance of the Telecommunication/ICT Service providers, together with their interconnected partners.
- Maintain reporting deadlines.
- Preparation of monthly performance traffic reports, etc.
- Ensure the network equipment is fully functional by daily reviews of logs and other indicators of potential issues
- Respond to reported faults, perform troubleshooting activities, and repair or replace malfunctioning equipment and facilities.
- Document and log equipment/system installation and modification actions.
- Verifies service by identifying and monitoring alarms and escalating for remedies
- Perform preventive maintenance of the Authority's networks on a shift basis, if required.
- Maintain network by troubleshooting and logging outages, testing networks' periodic backup procedures, and updating documentation.
- Maintaining customer reports by listening to and resolving concerns, or escalating to your superior, is required, as well as answering questions.
- In consultation with the Directorate, forward SIM boxes or other fraudulent activities to operators.
Internet Service Provider (ISP) Technician
Comium Gambia Ltd.
11.2018 - 11.2019
- Performing onsite customer installations and repairs
- Adhering to the Company’s quality standards, policies, and procedures
- Must be willing to climb towers when necessary
- Using a courteous and professional approach to address customer questions and concerns; discussing equipment placement, cable routing, paperwork completion, etc
- Performing basic personal computer (PC) and Local Area Network (LAN) setup and repair
- Assisting customers with initial PC configuration; demonstrating Email account setup, LAN setup, and basic Internet Service Provider (ISP) use
- Cleaning up after customer installation – removing boxes, pieces of cable, and sheetrock dust
- Completing all installation and repair paperwork, detailed activity log, and other reports/documentation
- Determining which tools are needed for scheduled installations; organizing and loading equipment into Company vehicle
- Climbing communications towers and ladders; safely working in an elevated position
- Maintaining backhaul network; repairing network outages
- Identifying potential performance 'bottle necks' in the system
- Ensuring proper site operation; inspecting cable and electrical equipment
- Identifying and designing potential new areas to be developed
- Contacting homeowners and site managers to ensure installation satisfaction
- Providing prompt response to network issues; conducting preventative or proactive network repair outside of normal business hours when required
- Troubleshooting physical layer problems with radio frequency (RF) links; resolving IP network issue problems
- Notifying appropriate parties immediately of any issues which may affect efficient operations
F.M.U (Field Maintenance Unit) Technician
Comium Gambia Ltd.
12.2016 - 11.2019
- On field maintenance & trouble shooting of BTS sites
- Maintenances & trouble shooting on transmission links
- 24 hours on call duty for emergency maintenance work
- Reporting to higher authority about communication performance
- And all related work created occasionally
- Help in installation of new communication links setup
- Help solve any trouble in any part of communication link & equipment
- Help Install & Repair of Telephone & Data cabling system
- Reporting to Higher authority, Daily activity report in every morning
Switch Technician as OMC/BSC Engineer
Comium Gambia Ltd.
01.2014 - 11.2016
- Responsible for Maintenance and Monitoring Network performance in the OMC (Comium Gambia Ltd)
- Identification of activities that present risk to the live network performance
- Monitoring the network performance, highlighting any issues through the appropriate channels
- Resolution and diagnosis of network and system faults
- Troubleshooting network and transmission related issues when necessary
- Provide operational assistance to all areas of Network Operations
- Communicating with the Power team and making sure all power related issues are fixed on all sites and on time
- Communicating with the Transmission team and making sure all transmission related issues are fixed on all sites and on time
- Proper fault handling
- Mentor and train new members of the NOC
- Creating a daily reports at the end of every shift
Service Center Representative
Comium Gambia Ltd.
02.2013 - 01.2014
- Service center, Asst
- Supervisor of Latrikunda Sabiji Outlet/Branch (Comium Gambia)
- Creating and activating Sim card numbers for our customers
- Enter new and existing customer information
- Build sustainable relationships and engage customers by taking the extra mile
- Seize opportunities to upsell products when they arise
- Provide customers with product and service information
Call Center Agent
Comium Gambia Ltd.
11.2009 - 02.2013
- Asst
- Team leader in the call center (Comium Gambia)
- Answer calls and respond to emails, handle customer inquiries both telephonically and by email
- Manage and resolve customer complaints
- Enter new and existing customer information
- Follow communication scripts when handling different topics
- Build sustainable relationships and engage customers by taking the extra mile
- Seize opportunities to upsell products when they arise
- Keep records of all conversation in our call center database in a comprehensive way
- Identify customers’ needs, clarify information, research every issue and provide solutions or alternatives
- Provide customers with product and service information
Education
Some College (No Degree) - Advanced Fiber Optic Technician & FTTX
E-Enhancement Center
Nairobi, KenyaSome College (No Degree) - Google Data Analytics - Professional
Coursera
OnlineSome College (No Degree) - Wireless Access Technologies To Internet Network
ITU Academy
Online/Geneva 20, SwitzerlandSome College (No Degree) - MySQL Database Management System
Code With Mosh
OnlineSome College (No Degree) - MySQL Database Administrator
Udemy
OnlineSome College (No Degree) - Electronic Document Management System And Advanced Office Management
SMD Policy Management
SenegalSome College (No Degree) - Cisco Certified Network Associate
Gambia Telecommunication & Multimedia Institute
GambiaCity & Guilds Diploma on Software Application - Diploma Level
The Gambia Telecommunication & Multimedia Institute
Gambia06.2008
Certificate in Information Communication Technology - Certificate Level
The Gambia Telecommunication & Multimedia Institute
Gambia08.2007
Certificate in Information Communication Technology - Foundation Level
The Gambia Telecommunication & Multimedia Institute
Gambia04.2007
Skills
- CCNA
- CCNP
- Windows and Linux Ubuntu OS Installation
- MySQL Database Management Systems
- MySQL Server Administrator
- Microsoft Server Administrator
- Telecommunications
- PC Repair and Maintenance
- Configure and install other wireless network devices and medium
- Data Cleaning
- Data entry
Hobbies and Interests
- Reading
- Making Research
- Watching Movies
- Sports
- Playing video games
Languages
- English
- Jola
- Wolof
- Mandinka
References
- Mr. Hasum Sawaneh, Power Manager (Technical Department), Comium Gambia Ltd., (00220) 6600501/6601501, hsawaneh@comium.gm
- Mr. Ibrahima sassy Diane, Manager N.O.C (Technical Department), Comium Gambia Ltd., (00220) 6600505/6601505, isdiane@comium.gm
- Mr. Rodine Renner, Director ICT, Public Utilities Regulatory Authority (PURA), (00220) 7752333, rodine.renner@pura.gm
- Mr. Amadou Sowe, Deputy Director ICT, Public Utilities Regulatory Authority (PURA), (+220) 2999999, amadou.sowe@pura.gm
- Mr. Dawda Jammeh, Telecommunications Manager, Public Utilities Regulatory Authority (PURA), (+220) 3463462/9883515, Dawda.jammeh@pura.gm
Personal Information
- Place of Birth: Churchill’s Town
- Date of Birth: 08/31/87
- Gender: Male
- Nationality: Gambian
- Marital Status: Married
Certification
- Advanced Fiber Optic Technician & FTTX
- Google Data Analytics Professional
- Wireless Access Technologies ti Internet Network
- Electronic Document Management System and Advanced Office Management
- MySQL Database Management Systems
- MySQL Database Administrator
- MSSQL Database Administrator
- Cisco Certified Network Associate
- City & Guilds Diploma on Software Application
Languages
Afrikaans
First Language
English
Advanced (C1)
C1
Timeline
Spectrum Officer
Public Utility Regulatory Authority (PURA)
10.2024 - Current
Spectrum Supervisor
Public Utility Regulatory Authority (PURA)
03.2024 - 09.2024
International Gateway Traffic Monitoring Supervisor
Public Utility Regulatory Authority (PURA)
12.2019 - 03.2024
Internet Service Provider (ISP) Technician
Comium Gambia Ltd.
11.2018 - 11.2019
F.M.U (Field Maintenance Unit) Technician
Comium Gambia Ltd.
12.2016 - 11.2019
Switch Technician as OMC/BSC Engineer
Comium Gambia Ltd.
01.2014 - 11.2016
Service Center Representative
Comium Gambia Ltd.
02.2013 - 01.2014
Call Center Agent
Comium Gambia Ltd.
11.2009 - 02.2013
Some College (No Degree) - Advanced Fiber Optic Technician & FTTX
E-Enhancement Center
Some College (No Degree) - Google Data Analytics - Professional
Coursera
Some College (No Degree) - Wireless Access Technologies To Internet Network
ITU Academy
Some College (No Degree) - MySQL Database Management System
Code With Mosh
Some College (No Degree) - MySQL Database Administrator
Udemy
Some College (No Degree) - Electronic Document Management System And Advanced Office Management
SMD Policy Management
Some College (No Degree) - Cisco Certified Network Associate
Gambia Telecommunication & Multimedia Institute
City & Guilds Diploma on Software Application - Diploma Level
The Gambia Telecommunication & Multimedia Institute
Certificate in Information Communication Technology - Certificate Level
The Gambia Telecommunication & Multimedia Institute
Certificate in Information Communication Technology - Foundation Level
The Gambia Telecommunication & Multimedia Institute
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