Foday Jorh

• Gambia Public Procurement Authority, LAN installation and cabling, switch and router configuration, Windows server installation and management, Microsoft Office 365 installation, user credential creation and management, All IT administrative decision and advice.
• Information Technology administrative support and advice, TOR write ups
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution
• Performed software installations and upgrades to Windows operating systems
• Resolved issues and escalated problems with knowledgeable support and quality service
• Designed and evaluated WAN and LAN connectivity technologies
• Deployed antivirus and security solutions throughout entire system network
• Documented support interactions for future reference
• Configured hardware and granted system permissions to new employees
• Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.

• IT operations including but not limited to printer and scanner installation, desktop support, LAN installation and network cable crimping and ATM monitor
• Second phase – Information Technology Auditor
• Established clear and competitive goals, growth roadmaps, and strategic business plans
• Identified trends and assessed opportunities to improve processes and execution
• Introduced new methods, practices, and systems to reduce turnaround time
• Wrote and reviewed tickets to request maintenance to various types of equipment
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
• Used ticketing systems to manage and process support actions and requests
• Assigned system permissions and set up computers to assist with onboarding new employees
• Managed backup and recovery of data assets to safeguard system availability

• Information Technology personnel thorough ATM monitoring and reporting
• At times support core IT team.
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Configured hardware and granted system permissions to new employees
• Explained security measures in simple terminology to help users understand malware and phishing threats

Data Entry and Reporting