Foday Jorh
Princpal IT Officer
Banjul
Summary
Driven Systems Administrator with 7 years of experience in software implementation and maintenance. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to modern technology. Attentive Desktop Support Technician with 10 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
8
8
Certifications
2
2
Language
Work History
Head of Department
Gambia Public Procurement Authority
Banjul, Kanifing Municipality
01.2020 - Current
- Gambia Public Procurement Authority, LAN installation and cabling, switch and router configuration, Windows server installation and management, Microsoft Office 365 installation, user credential creation and management, All IT administrative decision and advice.
- Information Technology administrative support and advice, TOR write ups
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution
- Performed software installations and upgrades to Windows operating systems
- Resolved issues and escalated problems with knowledgeable support and quality service
- Designed and evaluated WAN and LAN connectivity technologies
- Deployed antivirus and security solutions throughout entire system network
- Documented support interactions for future reference
- Configured hardware and granted system permissions to new employees
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
Executive Trainee
Guaranty Trust Bank Gambia LTD
01.2014 - 01.2016
- IT operations including but not limited to printer and scanner installation, desktop support, LAN installation and network cable crimping and ATM monitor
- Second phase – Information Technology Auditor
- Established clear and competitive goals, growth roadmaps, and strategic business plans
- Identified trends and assessed opportunities to improve processes and execution
- Introduced new methods, practices, and systems to reduce turnaround time
- Wrote and reviewed tickets to request maintenance to various types of equipment
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
- Used ticketing systems to manage and process support actions and requests
- Assigned system permissions and set up computers to assist with onboarding new employees
- Managed backup and recovery of data assets to safeguard system availability
XSell (Outsource Agency)
XSELL, GTB Gambia LTD
Fajara, KMC
01.2013 - 01.2014
- Information Technology personnel thorough ATM monitoring and reporting
- At times support core IT team.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Configured hardware and granted system permissions to new employees
- Explained security measures in simple terminology to help users understand malware and phishing threats
Malak Chemist Pharmacy
01.2011 - 01.2013
Data Entry and Reporting
Education
Senior School - General Science
Ndow's Comprehensive Junior Secondary School
Banjul, The Gambia 09.2005 - 06.2008
BSc - Computer Science
University of The Gambia
Brikama, The Gambia 08.2010 - 06.2014
No Degree - CCNA
Gambia Telecommunication And Multimedia Institute
Bakau, The Gambia 01.2015 - 12.2015
MSc - Computer Engineering
Ataturk University
Erzurum, Turkey 10.2016 - 07.2019
MSc - Information And Communication Engineering
Beijing Institute of Technology
Beijing, China 09.2019 - 12.2021
Skills
Windows and Linux Operating SystemMicrosoft Office Suite and Office 365, Teams, Outlook, SharePoint installation and configurationsExcellent communication skillsWindows Security and TroubleshootingEthical Hacking
Multitasking Abilities
Backup and recovery
Operating system management
Wireless area networking
TCP/IP
Desktop support
Microsoft Outlook
Staff education and training
Issue troubleshooting
Technical Support
User credential management
Windows 7/8/81/10/11
Microsoft Office Specialist (MOS) Expert
IT Security
Cybersecurity
Daily incident reporting
Training and Development
Linux
Debugging networks
Administrative Policy Development
Accomplishments
- Mr Foday Jorh
- Gambia Public Procurement Authority (GPPA)
- Principal IT Officer (PITO), HOD
- Mobile: +2205188800
- Email: f.jorh@gppa.gm / fodayj25@gmail.com
- Publication: Analysis of Biometric Data Using Watermarking Techniques
- Supervised team of 7 staff members.
Certification
Ethical Hacking: Wireless Networks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Department
Gambia Public Procurement Authority
01.2020 - Current
MSc - Information And Communication Engineering
Beijing Institute of Technology
09.2019 - 12.2021
MSc - Computer Engineering
Ataturk University
10.2016 - 07.2019
No Degree - CCNA
Gambia Telecommunication And Multimedia Institute
01.2015 - 12.2015
Executive Trainee
Guaranty Trust Bank Gambia LTD
01.2014 - 01.2016
XSell (Outsource Agency)
XSELL, GTB Gambia LTD
01.2013 - 01.2014
Malak Chemist Pharmacy
01.2011 - 01.2013
BSc - Computer Science
University of The Gambia
08.2010 - 06.2014
Senior School - General Science
Ndow's Comprehensive Junior Secondary School
09.2005 - 06.2008